Privacy Policy
1. Introduction
At Metra-Info, accessible at metra-info.com, we are committed to safeguarding the privacy and personal data of our users. We understand the importance of maintaining the confidentiality, integrity, and security of your information. This Privacy Policy outlines how we collect, process, use, and protect your personal data in compliance with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.
By using our website or interacting with us, you agree to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand your rights and how we protect your data.
2. Scope of This Policy and Data Controller
This Privacy Policy applies to all personal data collected through our website metra-info.com and related communications. For the purposes of data protection law, Metra-Info is the data controller responsible for determining the purposes and means of processing your personal data.
3. Categories of Data We Process
We may collect and process the following categories of personal data:
a. Usage Data: Includes information about how you use our website, such as IP address, browser type, geographic location, referring URLs, page views, time spent, and navigation paths.
b. Account Data: Includes personal identification details you provide when creating an account or transacting with us, such as name, address, email address, and telephone number.
c. Profile Data: Includes your preferences, past purchases, browsing behavior, and interactions with the website and content.
d. Communication Data: Includes messages you send us through contact forms, support requests, or other forms of communication. This includes timestamps, message content, and correspondence history.
e. Technical Data: Includes details about your device, operating system, browser configurations, and other system settings used to access our platform.
f. Transaction Data: Includes payment information, billing addresses, delivery details, and related transactional records.
g. Preference Data: Includes your indicated marketing preferences, product interest areas, consent logs, and subscription settings.
4. Legal Bases for Processing
We rely on several legal grounds to process your data lawfully, which include (as applicable):
– Consent: When you have given us explicit permission to process your personal data for specified purposes.
– Contract Performance: Where the processing is necessary to perform obligations under a contract with you or to take steps prior to entering into a contract.
– Legal Obligation: To comply with applicable laws and regulatory requirements.
– Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, balanced against your fundamental rights and freedoms.
5. Your Data Protection Rights
Under applicable data protection laws, you may exercise the following rights:
– Right of Access: Obtain confirmation of whether your data is being processed and access to the personal data we hold.
– Right of Rectification: Request correction of inaccurate or incomplete data we hold about you.
– Right of Erasure: Request deletion of your personal data, subject to legal obligations.
– Right to Restrict Processing: Request limitations on how we process your data under certain conditions.
– Right to Data Portability: Receive a structured, commonly used, and machine-readable copy of the data you have provided, and request its transfer to another data controller where technically feasible.
– Right to Object: Object to our processing of your data in cases where we rely on legitimate interest or direct marketing.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We deploy robust organizational and technical measures to protect your personal data, including:
– Encryption of data in transit and at rest
– Secure administrative access controls based on roles and permissions
– Regular data backups and recovery protocols
– Ongoing staff training and awareness on data protection principles
– System and network security updates to mitigate vulnerabilities
Despite our efforts, no system is entirely impervious to risk. We encourage you to remain vigilant and take necessary precautions when sharing information online.
7. International Data Transfers
When we transfer personal data outside of the European Economic Area (EEA) or other jurisdictions with similar data protection laws, we ensure such transfers are protected through the use of Standard Contractual Clauses, adequacy decisions, or other legal mechanisms that ensure appropriate data protection safeguards are in place.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Typical retention periods include:
– Usage and Technical Data: Up to 12 months
– Account and Profile Data: Active user duration plus 3 years
– Communication and Support Data: Up to 5 years
– Transaction Data: 7 years for accounting and tax purposes
– Preference Data: Until revocation of consent or opt-out
When data is no longer needed, it is securely deleted or anonymized.
9. Cookie Policy
Cookies are small text files placed on your device to help us analyze web traffic, optimize performance, and personalize your experience. At metra-info.com, we utilize the following types:
– Essential Cookies: Required for basic website functionality, such as user authentication and session management.
– Functional Cookies: Enable enhanced features like remembering preferences and previous interactions.
– Analytics Cookies: Help evaluate how users navigate our site, improving design and usability.
– Performance Cookies: Monitor system performance and error reporting for optimization.
10. Cookie Management and Compliance
Upon visiting metra-info.com, you are presented with a cookie management banner allowing you to accept, decline, or customize your preferences in compliance with GDPR and CCPA. You can also manage cookies at any time through your browser settings or our Cookie Settings page.
Under CCPA, you have the right to opt out of the “sale” of your personal data (as defined under California law). Metra-Info does not sell personal data in the traditional sense but provides opt-out options where applicable.
11. Children’s Data
metra-info.com is not intended for children under the age of 13. We do not knowingly collect or process personal data from children. Where it becomes evident that data has been collected from a minor without verifiable parental consent, appropriate remediation and deletion measures will be taken promptly.
12. Policy Updates
We may revise this Privacy Policy from time to time in order to reflect changes in legal requirements, best practices, or our operational processes. Material updates will be communicated through notices on the website or via email, where feasible. Continued use of the website following such changes confirms your acceptance of the updated policy.
13. How to Contact Us
Should you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the following details:
Email: [email protected]
Website: metra-info.com
We are committed to maintaining your trust and complying with all relevant data protection laws to protect your privacy.
